We use three main tools for client support:
Our issue tracker is available here: http://support.beenetwork.eu/
For support questions, it would be helpful if you could provide us with your system information, which you can e-mail to us from the following page: http://firstname.lastname@example.org
We offer online help and meetings through Teamviewer. This way, we can support you in real time. Please download the Teamviewer application and let’s get working.
For us to be able to ensure we can see how any possible bugs or problems might be affecting you, we offer Screenr for you to record your screen.